CoreMedia

CoreMedia company description

CoreMedia is a leading Digital Experience Platform (DXP), uniquely pairing a powerful Content Cloud with a data-driven Engagement Cloud, designed to elevate experience and drive impact.

The CoreMedia Experience Platform empowers global brands to guide consumers through their buying journey by ensuring the right information gets to the right customer at the right time, leveraging more channels than any other DXP. No matter if it’s on the website, in the app, or via social media - through AI-chatbots, messaging apps, voice and video calls with human interactions - buying journeys are made easy and exciting.

Ambitious global B2C and B2B brands, such as Deckers Brands, Deutsche Telekom, Henkel, and Finnair, rely on CoreMedia to go beyond the limits of customer experiences.

CoreMedia Experience Platform – our solutions

Smart Content Management
Create highly engaging content for all channels, regions and languages - turbocharged by AI.

1. Omnichannel content marketing across all channels, including website, social media, search, app, digital signage and more
2. Scale globalization efforts via powerful localization and publication workflows
3. Empower your editorial team to automate content creation with AI

Personalized Experiences
Convince customers with personalized experiences at every opportunity – supported by data and insights.

1. Turn centralized customer data into actionable insights
2. Utilize cross-channel marketing automation, including email, SMS, calls, outbound voice messages, push notifications, messaging apps and more
3. Integrate AI driven hyper-personalization and dynamic content to optimize in real-time

Real-time Conversations
Convert visitors into buyers with conversational experiences, contextual content and a human touch – powered with CoreMedia’s Cloud Contact Center solutions.

1. Guide customers through their buying journey with dynamic conversational experiences, including video shopping, chatbot, live chat and more touchpoints
2. Manage all calls and gain insights into interactions and customer journeys from web to contact center
3. Prioritize contacts and let high-value customers talk to real people, keeping control over experience levels to maximize ROI

Inspirational Commerce
Grow your business by nurturing customers and connecting the buying journey seamlessly.

1. Unify content and commerce by integrating your favorite eCommerce tools
2. Turn rich media into one-click shoppable content
3. Personalize individual offers to each customer using collected data or NBO/NBA models